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Have a question about our Product collars? We're here to help!
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What to include in your message:
- Order number (if applicable)
- Detailed description of your question
- Photos (if relevant to your inquiry)
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact us directly!
How long does the battery last?
Our rechargeable battery lasts 5-7 days on a single charge with normal use (2-3 hours per day).
Is it really waterproof?
Yes! Our collars are IPX7 rated and can withstand rain, snow, and even brief submersion.
What sizes do you offer?
We offer adjustable sizes that fit dogs from 10 lbs to 120+ lbs. Check our sizing guide for details.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times vary by location.
What's your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, return it for a full refund.
How do I charge the collar?
Simply plug the included USB cable into any USB port. Full charge takes about 2 hours.